Case Examples

• Adjusting a claim for an online clothes retail provider:
  Whose customers details were obtained during final transactions including review of IT support costs, notification costs and business interruption. Looking at mitigating measures put in place to avoid a greater loss and assisting third party claims.
   
• Adjusting Third party claims arising from fraudulent transactions:
  Enabled due to coding error by a payment processing software provider and operated by the insured software supplier.
   
• Assessing substantial remediation costs (internal and external):
  Incurred following a “wiper” attack on a tech service provider.
   
• Investigating a claim from a financial institution:
  Who had suffered a ransomware attack enabling the attackers to create genuine user logins to generate fraudulent SWIFT transactions.
   
• Considering a professional indemnity (Tech PI) claim:
  Made following the publication of erroneous data during a bidding auction and adjusting first and third party losses.
   
• Claim made against our Insured following the 'Spoofing' of e-mails:
  Purportedly sent by employees of a supplier advising revised banking details, to receive payments of validly due invoices. Following investigation, no evidence of hacking or internal collusion on part of the Insured was found and the claim rejected.
   
• Adjusting a claim for an online clothes retail provider:
  Whose customers details were obtained during final transactions including review of IT support costs, notification costs and business interruption. Looking at mitigating measures put in place to avoid a greater loss and assisting third party claims.
   
• Investigating a claim from a financial institution:
  Whose customers details were obtained during final transactions including review of IT support costs, notification costs and business interruption. Looking at mitigating measures put in place to avoid a greater loss and assisting third party claims.
   
• Investigating numerous claims made by various solicitors:
  Following a barrister chamber suffering a malware attack and access to files and considering requirements for notification under GDPR.
   
• Considering the level of security:
  Effectively in place, application of the internal patching policy and looking at a potential recovery against service providers managing security (Managed Service Providers) following ransomware.
   
• Monitoring notifications:
  Made by various clients using Kaseya services.