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    General Adjusting Services

    Charles Taylor General Adjusting Services works with insurers to manage and settle their clients’ claims. We work at all stages of the claims management process, tailoring our services to insurers' exact requirements.

    • We investigate and report on insured losses
    • Provide loss adjusting services
    • Offer end-to-end outsourced claims management services as a TPA.

    Our TPA capability operates from First Notice of Loss through to settlement and, where required by our clients, can be offered on a white-labelled basis. We work across all categories of claim, with a focus on Property and Business Interruption, Liability to Building Guarantee and Latent Defects.

    We also offer risk management services, insurance audits and fraud investigations.

    We've grown and developed because of our commitment to deliver a superior service, which has been achieved by the employment of experienced and specialist staff, coupled with the development of effective technology which integrates with our clients’ systems.

    Property and Business Interruption

    We employ experienced chartered loss adjusters, engineers, surveyors and accountants to provide a full material damage and business interruption claims solution to insurers and self-insured clients.

    We also provide services to housing associations and insurers providing cover for high risk buy-to-let residential property portfolios and rented accommodations.

    Liability Division

    We have an established market position in the handling, investigation and management of all types of liability claims with a focus on construction, national utility, sport and leisure claims.

    Our specialist liability adjusters are experienced in dealing with procedural matters such as pre-action disclosure, infant settlement approvals and cost negotiations.

    Building Guarantee, Latent Defects and Surveyors

    Insurers and developers rely on us to provide support from the initial investigation of latent defect claims, through to the management of the remedial works by approved contractors.

    Investigations are undertaken by our in-house chartered surveyors and engineers based at our offices that provide UK-wide coverage.

    Risk Management Services

    Our Risk Management Services include risk surveys, as well as the preparation of disaster and contingency plans, tailored to you or your client’s individual circumstances.

    We are known for providing in-depth risk surveys for either single or multiple sites, and for providing a separate summary report for the benefit of future underwriting.

    Technical Insurance Audits

    We provide technical insurance audits, including an audit review, management and investigation of binding authorities, and an audit investigation of internal and outsourced claims handling, including quality control of suppliers.

    We also undertake business reviews of underwriting and claims authorities, including rate reviews, loss ratio/profitability monitoring, together with reserving accuracy and procedures.

    Fraud Investigation

    We provide a comprehensive fraud investigation service involving analysis by forensic accountants and contact with police and the Crown Prosecution Service.

    Where allowed, we can subscribe to insurance claim databases and use our own claims records.