Ark Syndicate Management has selected Trax from Charles Taylor InsureTech to streamline its claims workflow in Lloyd’s and the London market.  Trax will enable Ark to increase efficiency and achieve faster claims settlements.

Trax fully automates claims notification and monitoring of Electronic Claims Files (ECF).  It eliminates manual processes and data re-entry, increasing efficiency and avoiding errors.

The solution will also ensure that Ark’s claims workflow management exceeds market standards and meets all regulatory compliance requirements.

Trax has been widely adopted across the Lloyd’s and company markets for claims management and is recognised as one of the market’s leading claims solutions.  

Trax is continuously developed to ensure that it meets the market’s changing needs.  Developments and enhanced capabilities are recommended by a user-group drawn from across the market.  It is offered as a Software as a Service (SaaS) solution which ensures that users always have the latest release of the software.

Jason Sahota, Chief Executive Officer, Charles Taylor InsureTech, said:

“I am delighted to welcome Ark to the growing family of Trax-users.  Trax has established itself as the leading London market claims solution and is one of the largest users of the market’s write-back facility.

I am especially pleased to welcome Sarah Cox, Ark’s Head of Claims Operations to the Trax user-group.  Her knowledge and experience of claims in the Lloyd’s market will help to ensure that Trax always meets and exceeds the needs of its users.”

Stuart Pearl, Head of Claims, Ark Syndicate Management, said:

“Trax automates and simplifies our claims management processes.  It is already releasing our claims adjusters’ time, so they can focus more on high value complex claims rather than dealing with routine claims management.  We are also experiencing efficiency gains from having all information accessible in a single solution.”

Contact us to find out more about our claims management solution, Trax.