In an interview with Insurance Post, Ramdas articulated that most of his organisation’s clients have a long-standing presence in the industry, characterised by numerous mergers and acquisitions that have resulted in intricate legacy systems.

He emphasised that prior to the integration of artificial intelligence, it is essential to establish a robust foundation. He explained that for them, AI resembles attempting to run before you walk, necessitating the development of substantial foundational elements.

He stated that the primary challenge for many clients lies in the complex legacy technology infrastructure that supports their operations. Consequently, when considering the extensive regulations imposed on these companies, the addition of AI represents a significant leap, which many are finding difficult to adopt. As a result, Charles Taylor InsureTech is predominantly dedicated to assisting clients with their legacy systems rather than focusing on AI implementation.

He also highlighted the firm's existing partnership with Fraud Keeper, which uses traditional artificial intelligence such as machine learning for fraud detection.