Enhanced customer experience

We provide bespoke technology and solutions that enhance the digital customer experience across the full insurance cycle.

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Exceptional customer experience

Today’s users expect a seamless digital customer experience and personalised services. They want technology that is highly responsive and satisfies their needs at every touchpoint.

Customer experience is at the heart of the managed services model because it enables insurers to collaborate with a technology partner who can remove pain points, strengthen customer engagement, and respond swiftly to market trends.

This implies more than just day-to-day product/service delivery. An effective managed services partner will solve specific business problems, meet strategic goals, and optimise performance to create an exceptional digital customer experience. As an insurance and technology expert, Charles Taylor offers precisely this approach for managed services.

Bespoke technology and solutions

We understand the industry from the inside, know what insurers and their customers want, and apply our market knowledge and skills to the digital transformation challenges and opportunities facing all insurers today. Then we provide bespoke technology and solutions that enhance the digital customer experience across the full insurance cycle, from marketing and onboarding through to underwriting, renewals and claims.

Cloud-based platform

In short, because insurance is our business, we know how to put digital customer experience at the centre of your business.

Whether supporting underwriting and policy administration, building an IT infrastructure for different business lines, or streamlining workflows and improving customer communication, our cloud-based platform is highly scalable and will integrate all the applications you need to provide a superior customer service and experience.

InHub is our versatile and innovative technology base. It includes our cloud-based SaaS platform and integration framework, which form the foundation for our Insurtech solutions spanning Digital Transformation, Digital Modernisation, London Market, and Managed Services.

InHub is our middle-layer platform specialised in insurance. Designed for seamless integration, InHub is extensible and acts as a unifying layer to integrate modern technologies with legacy systems.

It adopts an API-first approach, providing modern APIs for efficient interoperability between systems. InHub also integrates with customer ecosystems, bridging the gap between new applications and legacy systems, thus facilitating modernisation efforts.

Our InHub store offers ready-to-use standard business solutions such as personal and commercial lines quoting and issuing portals, self-management or after-sales portals for policyholders and partners, pre-integrated payment gateways, and more.

InHub is an invaluable resource for insurers who want the best technology available backed by strategic advice from experts who understand the insurance industry.

Get in Touch

We would love to help you better understand our solution, walk you through the key features and answer any questions you may have.

Please complete the attached form to get in touch with one of our experts.

"We are replacing IT systems that are almost 30 years old. We needed a partner that could help us in implementing standard insurance processes that are generic rather than product specific so that we could use the same approach for all our products. Charles Taylor InsureTech has been this fantastic partner for us and this will help us create new products more quickly."

Ron van Eijk, Program Manager, Dela

"I can certainly say that today we have a partner in Charles Taylor InsureTech that has the expertise and agility to help us in the implementation of our strategic and operational business vision, and has bought into and shares that vision with us."

Jeannette Palacios, Project Manager for Core Change, Sura Seguros

"We were looking for a strategic technology partner to work closely with us in our ongoing plans to modernise the group. Charles Taylor InsureTech has made a clear long-term commitment to building its business in Latin America and has the global reach to support our growth ambitions. Its solutions and capabilities are also highly rated by independent analysts."

Luis Ramos, CIO, Seguros SURA Corporate

"(The Core transformation) wasn’t an easy process to start, but Charles Taylor InsureTech knew how to bring about change in their teams and vision. Today, they are a partner helping us in implementation – with the business vision and agility we need. We want to continue along this vein with all the developments we are seeing in the world of insurance."

Seguros SURA, Core Transformation Project Manager

"Through the new Core, we are integrating different platforms with different fronts so that clients can login and have a good experience. Charles Taylor InsureTech has been a great partner to help achieve this."

Seguros SURA, Core Transformation Project Management Leader