Insurance claims process optimisation

Speed and efficiency

Providing a fast and efficient insurance claim process backed by strong fraud prevention is critical to success for every insurer. While customer experience depends on how quickly and smoothly a claim is resolved, speed must never increase the risk of fraud – particularly as fraud already costs insurers huge sums every year and fraudsters are becoming more adept at exploiting weaknesses. That’s why ideal insurance claims processes must combine speed and efficiency with ever-tighter security. 

Fraud prevention 

Combating fraud is a strong component of optimising the insurance claims process. It validates and fast-tracks genuine claims while rooting out fraudulent claims that would damage the bottom line. We use artificial intelligence and machine learning to identify fraud and continually refine fraud detection. 

We can also connect to external data sources to gather additional insights to increase protection. Collectively, this is a powerful defence that can strengthen underwriting strategies and help to avoid future fraud. 

Key benefits include:

•    Predictive algorithms
•    Cognitive analysis of claims documents
•    Configurable decision model 
•    Historical claims analysis
•    Claims rules engine
•    Automatic damage detection 
•    Dashboards
•    Relationship analysis
•    Case management 
•    Analysis of external data