Digital customer experience

Generate a unique customer experience that meets users' expectations at times of significant financial decisions.

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Forge exceptional digital experiences

In today's environment, insurers face pressing challenges in forging an exceptional digital experience that meets users' expectations at times of significant financial decisions. Customers are looking for clarity on available options, immediate and personalised price evaluation to understand their investment, and seamless, direct interaction that extends beyond the initial purchase.

Upgrade or replace legacy systems

Many organisations spend considerable time and effort upgrading or replacing legacy systems. This can jeopardise customer focus. However, using our digital transformation capabilities, insurers can create exceptional customer experiences and devise and launch innovative services for their customers in near real-time, without heavy investment to modernise core systems.

Fresh perspective on traditional data

We create a unique customer experience, based on specific products and distribution channels, closely aligned with insurers’ internal and external systems. Our solution overcomes the limitations of legacy systems and provides a fresh perspective on traditional data and platforms, unlocking previously unexplored sales opportunities.

We combine dedicated policyholder and producer management applications, virtual assistants, blockchain technology, the versatility of Salesforce, and the agility of development cells. Our end-to-end offering even encompasses delivery services, electronic documents, customer care for queries and claims, and streamlined shift management. This holistic architecture meets the demanding and changing needs of customers.

InHub is our versatile and innovative technology base. It includes our cloud-based SaaS platform and integration framework, which form the foundation for our Insurtech solutions spanning Digital Transformation, Digital Modernisation, London Market, and Managed Services.

InHub is our middle-layer platform specialised in insurance. Designed for seamless integration, InHub is extensible and acts as a unifying layer to integrate modern technologies with legacy systems.

It adopts an API-first approach, providing modern APIs for efficient interoperability between systems. InHub also integrates with customer ecosystems, bridging the gap between new applications and legacy systems, thus facilitating modernisation efforts.

Our InHub store offers ready-to-use standard business solutions such as personal and commercial lines quoting and issuing portals, self-management or after-sales portals for policyholders and partners, pre-integrated payment gateways, and more.

InHub is an invaluable resource for insurers who want the best technology available backed by strategic advice from experts who understand the insurance industry.

Get in Touch

We would love to help you better understand our solution, walk you through the key features and answer any questions you may have.

Please complete the attached form to get in touch with one of our experts.

"We are replacing IT systems that are almost 30 years old. We needed a partner that could help us in implementing standard insurance processes that are generic rather than product specific so that we could use the same approach for all our products. Charles Taylor InsureTech has been this fantastic partner for us and this will help us create new products more quickly."

Ron van Eijk, Program Manager, Dela

"I can certainly say that today we have a partner in Charles Taylor InsureTech that has the expertise and agility to help us in the implementation of our strategic and operational business vision, and has bought into and shares that vision with us."

Jeannette Palacios, Project Manager for Core Change, Sura Seguros

"We were looking for a strategic technology partner to work closely with us in our ongoing plans to modernise the group. Charles Taylor InsureTech has made a clear long-term commitment to building its business in Latin America and has the global reach to support our growth ambitions. Its solutions and capabilities are also highly rated by independent analysts."

Luis Ramos, CIO, Seguros SURA Corporate

"(The Core transformation) wasn’t an easy process to start, but Charles Taylor InsureTech knew how to bring about change in their teams and vision. Today, they are a partner helping us in implementation – with the business vision and agility we need. We want to continue along this vein with all the developments we are seeing in the world of insurance."

Seguros SURA, Core Transformation Project Manager

"Through the new Core, we are integrating different platforms with different fronts so that clients can login and have a good experience. Charles Taylor InsureTech has been a great partner to help achieve this."

Seguros SURA, Core Transformation Project Management Leader