Case Sudy: See how we helped disprove a retail property claim in the wake of Storm Eunice; saving our client thousands of pounds
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Key Contacts
Global Head of Counter Fraud - International
Bobby Gracey
E: bobby.gracey@charlestaylor.com
M: +44 7557 774 577
Director of Investigation Services - International
E: simon.cook@charlestaylor.com
M: + 44 7834 098 648
Specialist Investigation Services
No two counter fraud philosophies are the same, which is why we work collaboratively with our clients to build tailored claims fraud responses. We offer investigations on a retained/delegated authority basis, as well as a ‘white label’ solution.
Our investigation services are provided to all staff at Charles Taylor, our insurer clients, the legal sector, TPAs and corporate multi nationals.
Every member of the Specialist Investigation Services is a certified professional investigator or is working towards attaining a professional fraud qualification.
Our Services
At Charles Taylor we have developed a fully comprehensive operational response to claims fraud and offer our clients full access to our range of investigation products and innovative technology.
Our toolkit includes the following key investigation services:
- Global Field Investigations
- Global Surveillance
- Video Interviewing
- Social Media Background Checks
- Financial Background Reports
- Open Source Data Analysis
- Document Validation
- Conversation Management
- Forensic Accountancy
- Cyber Investigations
- Alive & Well Checks
- Track & Trace Enquiries
- Medical Record Retrieval
- Analytical Data Analysis
We also provide fraud and cost containment workshops, along with strategic guidance planning.
Business areas
- Property / Homeowners
- Travel
- Casualty / Liability
- Workers' Compensation
- Third Party Administration
- Motor/Auto
- Commercial
- Fine Art & Specie
- Marine
- Aviation
- Natural Resources
- Mining & Utilities
- Private Health
- Life
- Legal Services– Pre Litigation
Social media and open-source Investigations
Bringing the best of IQ & IT together to produce impactful social media intelligence that you can trust.
Discovery by Charles Taylor is designed by Insurance Professionals for Insurance Professionals and can help you access the most comprehensive open source/social media intelligence, whilst saving you approximately 20 – 30 hours of manual labour on every investigation.
We specialise in social media background, investigative reporting and data analytics.
Market Insights
Counter Fraud Activity: UK vs. US
The UK’s approach to insurance fraud lacks consistency and regulation, unlike the US, where strict, state-enforced standards drive industry-wide accountability. This article explores how the UK can learn from the US model to strengthen its counter fraud efforts.
People Power vs. Automation
in the Fight Against Fraud
Automation is boosting fraud detection with greater speed and accuracy, but it can’t replace human insight. This article explores how blending AI with expert investigators creates a stronger, more effective defence against insurance fraud.
Building a Resilient Fraud Prevention Strategy
As fraud tactics grow more sophisticated, insurers must adopt a united, adaptive approach. This article explores how collaboration, regulatory awareness, advanced technology, and a vigilant culture can strengthen fraud defences across the industry.
It Ain’t What You Do, It’s the Way That You Do It
In today’s fast-paced, digital claims environment, following process isn’t enough. This article highlights how ethics, professionalism and strong service standards are key to driving fairer outcomes for both insurers and customers.
Document Validation Tech Turns the Tables on Fraudsters
Fraudsters are using advanced tools, but insurers can fight back. This article shows how document validation tech helps detect fake files, cut false positives and strengthen fraud defences.
Efficiency: At What Cost?
AI significantly improves fraud detection by reducing false positives and helping focus on real threats. However, balancing automation with human expertise is key to handling genuine claims fairly, controlling costs, and maintaining customer trust.
The Crisis of Identity Affecting Claims Teams
Claims teams must balance efficiency and fraud prevention amid rising fraud sophistication. Clear fraud risk tolerance is essential, but automation challenges and limited transparency about fraud costs remain hurdles for the industry.
A New Dawn for Documentation
AI makes forged documents harder to detect, challenging traditional insurance validation. Our AI-powered Detect boosts fraud detection but needs skilled professionals to work effectively. The future lies in AI-driven fraud solutions for stronger protection.
