Improving outcomes for travel and health claims

"We have been working with Charles Taylor for over 2 years, and no one could have foreseen the unprecedented times we have faced in 2020. Throughout this, Charles Taylor has worked tirelessly and has achieved outstanding results in a truly difficult time, responding to the ongoing issues the pandemic has raised and adapting quickly to maintain exceptional levels of service and customer support across claims and assistance.

We have always found a great willingness to collaborate with us to understand our strategy and deliver to support us in our strategy and what is needed for our customers, often bringing solutions to market in very short timeframes. Charles Taylor has strong market insight and we have benefited and continue to benefit from their overall experience in this market"

"My son is currently in Canada, has one of your insurance policies and following a ski accident is having to claim on his policy. The team have been fantastic - really helpful and supportive - in guiding him through the steps he needs to follow to get the medical advice he needs and now getting him back to the UK - he’s having to come home earlier than planned. Brodie has learning difficulties, he’s severely dyslexic and has short term memory challenges, which impacts on his ability to process things, which he does more slowly than the ‘average’ person and whilst I’ve sent him a list of questions to ask the manner in which all of your team members have guided him have made the whole thing far less stressful for him and me! Last year we extended his original insurance as he was able to stay in Canada longer and I had a query and spoke to someone in your team and again - fantastic service. I’m hoping we get him back to the UK in the next 10 days but just really wanted to shout out what a huge difference the teams approach have made so far in what is a challenging time - patience, kindness and compassion from all. So Thank you"

"I would love to take this opportunity to thank you from the bottom of my heart for the 5 star treatment you gave me when my husband was in Spain you went beyond the call of duty. Some days without your support, I think I would have gone crazy you were there for all my needs. I have been a Barclays private and business client for over 50 years, also a share holder, and pension holder in Aviva for the same amount of time and am proud to say they have definitely got the right company to deal with there travel insurance"