"The true test of an insurance policy comes when a claim is made – and a smooth claims journey can translate into years of customer loyalty,” said Jane Hegeler, Business Development Director at Charles Taylor Claims Solutions in the UK. Indeed, the bad feelings that come with having to make any kind of claim related to a much-anticipated trip are felt alongside high expectations of insurers for handling the related claim with empathy, efficiency and speed.

Read more about getting claims management right in this months edition of ITIJ - International Travel & Health Insurance Journal